Sungrow warranty
Claiming on Sungrow
The part is covered. Whether the visit is covered, and whether the claim survives a look at your paperwork, is the rest of this page.
Checked 28 July 2026
What it pays for labour
1 year
The SH RT hybrid line carries 12 months of labour cover. The SBR battery line carries none.
Sungrow has no registration deadline and no registration requirement. The 10 year term runs from the installation date whether anyone registers or not. EV chargers are the one exception: the installer registers those within a month. Keep proof of the install date, because the whole term hangs off it.
What the claim needs attached
This is the checklist Claim Timer enforces before it will let a claim be submitted. It is the same five lines for every brand, because the reasons claims fail are the same for every brand.
Install record
Almost every warranty term is measured from a date: installation, delivery, or a fixed period after manufacture. Without a recorded install date there is nothing to measure from, and the manufacturer gets to pick.
Serial number photo
A serial typed from memory and a serial photographed off the nameplate are not the same evidence. A transposed character is a unit that was never sold, and the claim comes back as unrecognised rather than denied, which is worse because it looks like your mistake.
Fault description
When the fault was first reported matters as much as what it is. A fault reported inside the term and fixed outside it is still covered; a fault with no reported date is whatever the manufacturer decides it is.
Fault photos
The failed part in place, before it comes off the roof. Once it is in the van it is a box, and a box proves nothing about where it was mounted or what it was doing.
Parts and labour invoice
The number you are asking them to pay. Brands that reimburse labour reimburse against an invoice, and brands that do not still want the parts cost itemised.
The order to do it in
Check the term is still running
Measure from the start date in Sungrow's document, not from today. Sungrow has no registration deadline and no registration requirement. The 10 year term runs from the installation date whether anyone registers or not. EV chargers are the one exception: the installer registers those within a month. Keep proof of the install date, because the whole term hangs off it.
Build the evidence pack
Five pieces: install record, serial number photo, fault description, fault photos, parts and labour invoice. Missing one is the most common reason a claim comes back.
File it and record what it cost you
Sungrow carries 1 year of labour cover on at least one line, so the invoice is part of the claim rather than a cost you absorb.
The terms you are claiming against
Parts and labour are separate covers, and a claim can be inside one and outside the other.
| Product line | Parts | Labour | Models |
|---|---|---|---|
| SH RT Hybrid | 10 years | 1 year | SH10RT, SH8.0RT |
| SBR Battery | 10 years | None | SBR128, SBR096 |
Where to file it
Sungrow support portal
The same portal that holds the registration record.
Where this came from
Checked against
Checked 28 July 2026
Warranty terms change and differ by country. This is a reading of the manufacturer's published document on the date shown, not legal advice, and not a substitute for the document that applies to the model you installed.
Submit stays locked until the evidence is attached
Claim Timer builds the pack from the equipment record, holds the serial photo you took at install, and exports one PDF with the serial, install date and confirmation number on the cover.