Warranty registration software FAQ for installers
The questions installers actually ask.
Including the ones where the answer is no, and the parts of Claim Timer that are not finished yet.
Where it fits
No. Keep using them. Claim Timer does not schedule jobs, dispatch techs, send invoices or run a CRM, and it is not going to.
It covers the one thing those tools leave out: the manufacturer registration deadline on each piece of equipment, and the claim that follows when the part fails.
You can, and some of them are good. They charge for each registration, from around $30 each. At 50 installs a month that is $1,500, and more when a job carries three brands, because that counts as three registrations.
Crew is $199 a month at that volume, flat. The trade is that you paste the details into the portal yourself. What you get for the difference is the countdown on every piece of equipment and the evidence pack when a part fails.
One. Plan limits count installs a month, not manufacturers, so a solar job with an inverter, a battery and an array is a single install on your plan.
Inside Claim Timer it is still three separate registrations with three separate countdowns, because that is how the manufacturers treat it.
How it works
Not yet. Today Claim Timer opens the manufacturer portal for you and copies the install details in the order that portal asks for them, so you paste straight down the form. Then you save the confirmation number.
Automatic submission for the manufacturers with a usable API is on the list. We are not going to claim it before it works.
You set them. Claim Timer ships with a starting set you can edit under Settings. They are sample values, not legal advice, and you should check each one against the manufacturer's own warranty terms before you rely on it.
Once you change a window it applies to installs added from then on. Installs already on file keep the deadline they were held to at the time.
Good enough to save typing, not good enough to trust blindly. Claim Timer reads the make, model and serial off the nameplate and marks anything it is unsure about in amber so the tech checks it.
The photo is stored against the install whether the read works or not, so you always have proof of the serial number.
Not in this version. Alerts live inside the app, so someone has to open it. That is the honest state of it today.
Email is the first thing we add once the countdown has proved itself, because an alert nobody opens is not an alert.
Getting started
Claim Timer cannot reopen it. Nothing can, short of asking the manufacturer nicely.
Put the install in anyway. It comes in marked expired, so the day that part fails you already know where you stand instead of finding out in the middle of a denied claim.
Yes. Upload a CSV, match the columns, and Claim Timer shows you the deadline each row will get before you commit.
Rows already past their window come in marked expired rather than being rejected. That backlog is usually the reason people look at this in the first place.
There is nothing to implement. Open the sample account to see how it works, then add your next install or upload a CSV of the last few months.
The one job worth doing properly is the manufacturer list: your brands, and the window you hold each of them to.
Money
No. Every plan has unlimited users, including the free one. Pricing follows install volume, because that is what the value follows.
No. Month to month, no setup fee, cancel when you want. Annual is available and gives you two months free, but nobody has to sign one.
Nothing breaks. Claim Timer keeps taking installs and prompts you to move up a tier. Blocking a registration would defeat the whole point of the product.
Start with one job
Put your next install into Claim Timer and watch the clock. The sample account is the working app with a month of installs already in it, so you can open a claim and see what it asks for.