Warranty registration software FAQ for installers

No. Keep using them. Claim Timer does not schedule jobs, dispatch techs, send invoices or run a CRM, and it is not going to.

It covers the one thing those tools leave out: the manufacturer registration deadline on each piece of equipment, and the claim that follows when the part fails.

You can, and some of them are good. They charge for each registration, from around $30 each. At 50 installs a month that is $1,500, and more when a job carries three brands, because that counts as three registrations.

Crew is $199 a month at that volume, flat. The trade is that you paste the details into the portal yourself. What you get for the difference is every brand's conditions tracked on every piece of equipment, and the evidence pack when a part fails.

One. Plan limits count installs a month, not manufacturers, so a solar job with an inverter, a battery and an array is a single install on your plan.

Inside Claim Timer it is still three separate registrations with three separate countdowns, because that is how the manufacturers treat it.

Not yet. Today Claim Timer opens the manufacturer portal for you and copies the install details in the order that portal asks for them, so you paste straight down the form. Then you save the confirmation number.

Automatic submission for the manufacturers with a usable API is on the list. We are not going to claim it before it works.

We read each manufacturer's own published Australian warranty document and wrote down what it actually asks for, with the date we checked. Most solar brands have no registration deadline at all. What several have instead is conditions: GoodWe's 10 year term needs the inverter connected to their portal, Tesla's needs the Powerwall online, REC's extended cover needs the installer to have registered the install.

They ship as a starting point you edit under Settings, because terms change and distributor deals differ. Check anything you are relying on against the brand's current document.

Good enough to save typing, not good enough to trust blindly. Claim Timer reads the make, model and serial off the nameplate and marks anything it is unsure about in amber so the tech checks it.

The photo is stored against the install whether the read works or not, so you always have proof of the serial number.

Not in this version. Alerts live inside the app, so someone has to open it. That is the honest state of it today.

Email is the first thing we add once the core has proved itself, because an alert nobody opens is not an alert.

Put them in anyway. If an inverter never got connected to its brand's portal, the honest position is a shorter warranty term, and knowing that today is worth more than discovering it in the middle of a claim.

Some conditions can still be met late. GoodWe publishes no deadline on its portal connection, so a two year old install may still be recoverable this afternoon.

Yes. Upload a CSV, match the columns, and Claim Timer shows you the deadline each row will get before you commit.

Rows from brands with unmet conditions come in still open rather than being rejected. That backlog is usually the reason people look at this in the first place.

There is nothing to implement. Open the sample account to see how it works, then add your next install or upload a CSV of the last few months.

The one job worth doing properly is the manufacturer list: your brands, and the conditions you hold each of them to.

No. Every plan has unlimited users, including the free one. Pricing follows install volume, because that is what the value follows.

No. Month to month, no setup fee, cancel when you want. Annual is available and gives you two months free, but nobody has to sign one.

Nothing breaks. Claim Timer keeps taking installs and prompts you to move up a tier. Blocking a registration would defeat the whole point of the product.