How warranty registration tracking works for installers
One clock per piece of equipment, from install day to claim.
Claim Timer does three things. It captures the equipment on site, it gets each piece registered before its window shuts, and it builds the claim when a part fails. Nothing else.
- Per equipment
- A countdown for each piece of equipment on the job, not one date for the whole job.
- Portal order
- Install details lined up in the order that manufacturer's form asks for them.
- One PDF
- The evidence pack, with a cover sheet carrying the serial and confirmation number.
How the three steps work
The same three screens your crew will actually use, shown at the size they matter.
Step one, on site
Capture the install
The tech opens one screen on their phone and photographs the nameplate. Claude reads the make, model and serial off the label and fills the fields in. The tech checks it and saves.
Anything the read is unsure about is flagged amber, so the tech looks at it rather than trusting it. Serials are the thing manufacturers reject claims over, so a wrong character now is a denied claim later.
The photo is kept against the install either way. Buttons are full width and thumb sized, because this happens on a roof, in the sun.
- Under 20 seconds
- Make, model and serial
- Amber where the read is unsure
- Photo kept on the install
Read from the nameplate photo
- Make
- Sungrow
- Model
- SH10RT
- Serial number
- SUN-482913-014
Step two, in the office
Register before the window shuts
Claim Timer works out the deadline from the install date and the window you set for that manufacturer, then counts down. The dashboard lists registrations at risk, not jobs, sorted soonest first. A job with three brands appears three times and clears one piece at a time.
Hit register and Claim Timer opens the manufacturer's portal in a new tab and copies the install details in the order that portal asks for them, so you paste straight down the form. Then you save the confirmation number and that registration drops off the list.
A deadline is written once, when the install is saved. If you change a manufacturer window later, your old installs keep the deadline they were actually held to.
Claim Timer fills the portal in for you. A person still presses submit.
- Soonest deadline first
- One row per registration
- Deadline written once
- Confirmation number saved
Registrations at risk
Soonest first
2
days left
Ray Ostrowski
Sungrow SH10RT
11
days left
Bethany Cruz
Fujitsu General ASTG24KMTC
26
days left
Harold Kimura
Jinko Tiger Neo 440W
Registered
Denise Halloway
Mitsubishi Electric MSZ-AP50VGD
Copied in portal order
Installer account number
Install date
Serial number
Model number
System size, kW
Homeowner name
Site address
Commissioning date
Step three, when it fails
Build a claim that holds up
A claim in Claim Timer is a checklist: the install record, the registration confirmation number, the serial photo, what failed, photos of the failure, and the invoice. Each row turns green when it is satisfied. Submit stays locked until all of them are.
Download the whole thing as one PDF with a cover sheet carrying the customer, the serial, the install date and the confirmation number. Send that instead of a chain of emails and phone photos.
When a claim is denied you log the reason in the manufacturer's own words. After a handful, you can see which brand keeps costing you and why.
- Submit locked until complete
- One PDF evidence pack
- Cover sheet with the serial
- Denial reasons logged
Evidence pack
Install record is attached
Registration confirmation number is attached
Serial number photo is attached
Fault description and photos is attached
Parts and labour invoice is still missing
One address, three brands, three clocks
The shortest window on the job is the one that catches you out, and it is rarely the one you are thinking about.
A solar job is rarely one manufacturer. The panels, the inverter and the battery each carry their own warranty from their own maker, so each one has its own window.
Your job file has a single install date on it. Claim Timer splits that into a deadline for every piece of equipment on the job and tracks each one separately.
Two registered and one blown, on the same job, is the normal state rather than the exception. In the sample account, 17 of the 26 jobs carry more than one manufacturer.
Registration windows are the ones you set. Check each one against that brand's warranty terms.
27 Ormond Rd, Bentleigh East VIC 3165
One install date. Three manufacturers. Three deadlines.
4
days late
Fronius Primo GEN24 8.0
Inverter
17
days left
Tesla Powerwall 3
Battery
32
days left
Jinko Tiger Neo 440W, 22 panels
Solar array
Start with the installs you already did
The backlog is usually the reason people look at this in the first place.
CSV import
Upload a CSV, match the columns, and Claim Timer shows you the deadline each row will get before you commit. Nothing is written until you say so.
Expired rows come in too
Rows already past their window are marked expired rather than thrown out, so you know which jobs you are exposed on before a part fails.
What Claim Timer does not do
No scheduling, no dispatch, no invoicing, no CRM, no estimating, no accounting. Keep the tool you have.
Registration is assisted
Claim Timer opens the portal and lines the details up in order. A person still presses submit. Automatic submission is not built.
Alerts live in the app
There is no email or text yet, so someone has to open Claim Timer to see the countdown. Email is next.
Windows are yours to set
The shipped set is a starting point you edit under Settings. Check each one against the brand's warranty terms.