Everything the claim will ask for, captured on the day
One record per piece of equipment, from the roof to the claim.
Claim Timer does three things. It captures the equipment on site, it confirms what each brand's warranty asks for, and it builds the claim when a part fails. Nothing else.
- Per equipment
- Each brand's warranty conditions on its own record, not one date for the whole job.
- Portal order
- Install details lined up in the order that manufacturer's form asks for them.
- One PDF
- The evidence pack, with a cover sheet carrying the serial and confirmation number.
How the three steps work
The same three screens your crew will actually use, shown at the size they matter.
Step one, on site
Capture the install
The tech opens one screen on their phone and photographs the nameplate. Claude reads the make, model and serial off the label and fills the fields in. The tech checks it and saves.
Anything the read is unsure about is flagged amber, so the tech looks at it rather than trusting it. Serials are the thing manufacturers reject claims over, so a wrong character now is a denied claim later.
The photo is kept against the install either way. Buttons are full width and thumb sized, because this happens on a roof, in the sun.
- Under 20 seconds
- Make, model and serial
- Amber where the read is unsure
- Photo kept on the install
Read from the nameplate photo
- Make
- Sungrow
- Model
- SH10RT
- Serial number
- SUN-482913-014
Step two, in the office
Confirm what each brand's warranty actually asks for
We read every manufacturer's published warranty document, and here is the truth of it: solar brands almost never run registration deadlines. What they run is conditions. GoodWe's 10 years is 5 unless the inverter is connected to their portal. Tesla's 10 can become 4 without internet. REC's extended cover only exists if the installer registered the install.
So Claim Timer lists each brand's conditions on each piece of equipment and holds it open until someone confirms them. Where commissioning already did the job, you verify rather than re-do. Where a portal is involved, Claim Timer opens it with your details copied in the order its form asks for them.
The one brand with a genuine dated window, and any you add with their own, still gets a countdown. Deadlines are written once, when the install is saved, so changing a window later never rewrites history.
Conditions ship checked against each manufacturer's own document, with the date we checked. They stay yours to edit.
- Conditions from each brand's own terms
- One row per piece of equipment
- The rare real deadline counts down
- Reference saved as proof
Still open across your jobs
Oldest first
To confirm
Ray Ostrowski
GoodWe GW10K-ET · SEMS not yet connected
To confirm
Bethany Cruz
Tesla Powerwall 3 · connectivity to confirm
87
days left
Harold Kimura
Fronius Primo GEN24 · Solar.web window
Confirmed
Denise Halloway
Sungrow SH10RT · confirmed at commissioning
Copied in portal order
Installer account number
Install date
Serial number
Model number
System size, kW
Homeowner name
Site address
Commissioning date
Step three, when it fails
Build a claim that holds up
A claim in Claim Timer is a checklist: the install record, the registration confirmation number, the serial photo, what failed, photos of the failure, and the invoice. Each row turns green when it is satisfied. Submit stays locked until all of them are.
Download the whole thing as one PDF with a cover sheet carrying the customer, the serial, the install date and the confirmation number. Send that instead of a chain of emails and phone photos.
When a claim is denied you log the reason in the manufacturer's own words. After a handful, you can see which brand keeps costing you and why.
- Submit locked until complete
- One PDF evidence pack
- Cover sheet with the serial
- Denial reasons logged
Evidence pack
Install record is attached
Registration confirmation number is attached
Serial number photo is attached
Fault description and photos is attached
Parts and labour invoice is still missing
One address, three brands, three different asks
The condition nobody met is the one that catches you out, and it never turns red on its own.
A solar job is rarely one manufacturer. The panels, the inverter and the battery each carry their own warranty from their own maker, and each maker asks for something different to keep its full term.
Your job file has a single install date on it. Claim Timer splits that into one record per piece of equipment, each holding that brand's conditions, serial and proof, tracked separately.
Two settled and one still unconfirmed, on the same job, is the normal state rather than the exception. In the sample account, every job carries more than one manufacturer.
Conditions and windows are the ones you set. Check each against that brand's warranty terms.
27 Ormond Rd, Bentleigh East VIC 3165
One install date. Three brands. Three different asks.
To confirm
GoodWe GW10K-ET
Inverter · 2 conditions, or 10 years becomes 5
Confirmed
Tesla Powerwall 3
Battery · confirmed at commissioning
Not needed
Jinko Tiger Neo 440W, 22 panels
Solar array · nothing to do, serial on file
Start with the installs you already did
The backlog is usually the reason people look at this in the first place.
CSV import
Upload a CSV, match the columns, and Claim Timer shows you the deadline each row will get before you commit. Nothing is written until you say so.
Expired rows come in too
Rows already past their window are marked expired rather than thrown out, so you know which jobs you are exposed on before a part fails.
What Claim Timer does not do
No scheduling, no dispatch, no invoicing, no CRM, no estimating, no accounting. Keep the tool you have.
Registration is assisted
Claim Timer opens the portal and lines the details up in order. A person still presses submit. Automatic submission is not built.
Alerts live in the app
There is no email or text yet, so someone has to open Claim Timer to see what is still open. Email is next.
Conditions are yours to edit
Each brand ships with conditions checked against its published terms, and the date we checked. They stay a starting point you own under Settings.