LONGi warranty
Claiming on LONGi
The part is covered. Whether the visit is covered, and whether the claim survives a look at your paperwork, is the rest of this page.
Checked 30 July 2026
What it pays for labour
Nothing
The Hi-MO 6 line carries no labour cover.
No registration requirement appears in LONGi's published terms. The warranty runs from the standard start dates in the document. Keep the invoice and the serials with the job and there is nothing else outstanding on this brand.
What the claim needs attached
This is the checklist Claim Timer enforces before it will let a claim be submitted. It is the same five lines for every brand, because the reasons claims fail are the same for every brand.
Install record
Almost every warranty term is measured from a date: installation, delivery, or a fixed period after manufacture. Without a recorded install date there is nothing to measure from, and the manufacturer gets to pick.
Serial number photo
A serial typed from memory and a serial photographed off the nameplate are not the same evidence. A transposed character is a unit that was never sold, and the claim comes back as unrecognised rather than denied, which is worse because it looks like your mistake.
Fault description
When the fault was first reported matters as much as what it is. A fault reported inside the term and fixed outside it is still covered; a fault with no reported date is whatever the manufacturer decides it is.
Fault photos
The failed part in place, before it comes off the roof. Once it is in the van it is a box, and a box proves nothing about where it was mounted or what it was doing.
Parts and labour invoice
The number you are asking them to pay. Brands that reimburse labour reimburse against an invoice, and brands that do not still want the parts cost itemised.
The order to do it in
Check the term is still running
Measure from the start date in LONGi's document, not from today. No registration requirement appears in LONGi's published terms. The warranty runs from the standard start dates in the document. Keep the invoice and the serials with the job and there is nothing else outstanding on this brand.
Build the evidence pack
Five pieces: install record, serial number photo, fault description, fault photos, parts and labour invoice. Missing one is the most common reason a claim comes back.
File it and record what it cost you
LONGi does not pay toward labour on the lines in this catalogue, so the truck roll is yours. Log it anyway: the cost of claiming is the number that tells you whether a brand is worth installing.
The terms you are claiming against
Parts and labour are separate covers, and a claim can be inside one and outside the other.
| Product line | Parts | Labour | Models |
|---|---|---|---|
| Hi-MO 6 | 25 years | None | LR5-54HTH-435M |
Where to file it
LONGi support portal
The same portal that holds the registration record.
Where this came from
Checked against
Checked 30 July 2026
Warranty terms change and differ by country. This is a reading of the manufacturer's published document on the date shown, not legal advice, and not a substitute for the document that applies to the model you installed.
Submit stays locked until the evidence is attached
Claim Timer builds the pack from the equipment record, holds the serial photo you took at install, and exports one PDF with the serial, install date and confirmation number on the cover.