Comparison
Claim Timer vs Solar Insure
Two products that show up in the same search and do different things. One is cover you buy. The other is a record you keep. Neither is a substitute for the other, and plenty of companies would sensibly want both.
Short answer
Different jobs
Cover you buy, against a record you keep. Consider both, on their own merits.
Solar Insure sells a paid third party warranty protection product. Claim Timer is software that tracks the manufacturer warranties you already have on equipment you already installed. Buying cover does not produce the serial photo, the registration confirmation number or the evidence pack a manufacturer asks for, and holding those records does not pay for a failure. They are different purchases and it is reasonable to want both.
What we will and will not say about Solar Insure
We have not audited Solar Insure. The one thing this page states about them is the category level fact: it is a paid third party warranty protection product. We are not going to describe their pricing, their coverage terms, their claims process or their feature set, because we have not verified any of it, and a site whose entire claim is that it read the document does not get to guess about somebody else's.
For anything about their product, go to Solar Insure and ask them. If you are weighing the two, that is the right way round to do it.
Two different questions
The clearest way to tell these apart is by the question each one answers.
A warranty protection product
Who pays when it fails?
You are buying cover that sits on top of what the manufacturers already owe, under terms that product sets out. It is a commercial answer to risk, and for an installer who wants to offer a customer something beyond the manufacturer terms, that is a real thing to sell.
What it is not is a record of what you installed.
Claim Timer
What did we install, and can we prove it?
One record per piece of equipment: the make, the model, the serial, the nameplate photo taken on site, that brand's conditions, and the registration confirmation number. When a part fails, the claim is a checklist that will not submit until the evidence is complete.
What it is not is cover. Claim Timer does not underwrite anything and pays no claims.
Side by side
Where a cell says ask them, that is not evasion. It is a fact we have not verified and are not going to assert.
| Solar Insure | Claim Timer | |
|---|---|---|
What it is | A paid third party warranty protection product, bought to sit on top of the manufacturer warranties | Software that tracks the manufacturer warranties you already have |
What you are buying | Cover, under whatever terms that product sets out | A record. One per piece of equipment, with the serial, the photo and the brand's conditions |
The question it answers | Who pays when something fails and the manufacturer cover falls short | What did we install, is its warranty still whole, and can we prove it |
Who it is sold to | Installers, to offer to their customers | Installers and service companies, for their own back office |
Covers your existing installs | Depends entirely on that product's terms. Ask them | Yes. CSV import brings in past installs, expired rows included |
Files a manufacturer claim for you | Ask them. We have not verified how their process works | No. It builds the evidence pack. A person still submits it |
Priced | We are not going to state their pricing. Ask them | Per install, not per user. Free for 5 installs a month |
The bit that is true either way
Whatever else you buy, the manufacturer's own conditions keep running.
Manufacturer warranties are mostly not deadlines. They are conditions that have to stay true, usually with no date attached and no notification when one stops. GoodWe publishes a ten year inverter term that is five unless the inverter stays connected to its portal. Tesla's Powerwall term can fall from ten years to four without internet. REC's extended cover exists only where the installer registered the install. Silfab's product warranty is twelve years and becomes twenty five only if the install is registered inside 180 days.
None of that changes because a separate protection product was purchased. Whether it matters to you under a given plan is a question for the seller of that plan, in writing. What we can tell you is what the manufacturers themselves publish, which is what the warranty reference is for: 19 brands, each read from its own published document, with the date it was read printed on the page.
Common questions
Are Claim Timer and Solar Insure competitors?
Not really. Solar Insure sells a paid warranty protection product. Claim Timer is software that tracks the manufacturer warranties you already have on the equipment you already installed. One is cover you buy, the other is a record you keep. They turn up in the same search results because both have the word warranty in them.
If I buy a warranty protection plan, do I still need to track registrations?
That is the question to put to whoever sells you the plan, in writing. Manufacturer warranties carry their own conditions regardless of what else you buy, and a condition that stops being true stops being true whoever else is involved. Ask specifically what happens to your obligations toward the manufacturer under the plan you are considering.
Which one should I buy?
They answer different questions, so consider both on their own merits. If your question is who pays when something fails and the manufacturer cover falls short, look at a warranty protection product. If your question is what did we install, is its warranty still whole, and can we prove it in year eight, that is what Claim Timer does. Neither answers the other.
Why does this page say so little about Solar Insure?
Because we have not audited their product, and this whole site rests on only writing down things we have actually read. We will state the category level fact, that it is a paid warranty protection product, and nothing beyond it. For their terms, coverage and pricing, go to Solar Insure and ask them directly.
Does Claim Timer sell any kind of warranty or insurance?
No. Claim Timer sells software. It does not underwrite anything, it does not pay claims, and it is not an insurance product. It holds the record and builds the claim you send to the manufacturer.
Read next
Product, performance and workmanship warranty
Three different things, and only one of them is yours
When a solar company goes under
Which warranties survive the manufacturer, and which do not
Warranties are conditions, not deadlines
Why the term you were sold is not always the term you have
Every brand's warranty terms
19 brands, read from the manufacturer's own document
Free warranty tools
Deadline calculator, claim checklist, truck roll cost
Claim Timer pricing
Software, not cover. Free for 5 installs a month
Whatever else you buy, keep the record
One record per piece of equipment, with the serial, the nameplate photo and each brand's conditions on it. Claim Timer holds it and builds the claim. It does not file with the manufacturer for you, and it is not an insurance product.